Refund Policy

Plans are paid in advance for a fixed period — monthly or annually, depending on the plan you chose. Each payment covers the period ahead. You can cancel at any time under our Cancellation Policy to stop future charges.

Once a billing period has begun, the fee for that period is non-refundable. When you cancel, you keep full access until the end of the period you have already paid for, and you are not charged again.

• Duplicate or incorrect charges. If you were charged twice, or charged the wrong amount, we refund the difference in full.
• Charges after cancellation. If a renewal was taken after you had cancelled, we refund it in full.
• Service we could not provide. If a fault on our side made the service substantially unusable for an extended part of a paid period and we could not resolve it, we refund that period on a pro-rata basis.

• The remainder of a current period after a change of mind, since you keep access until it ends.
• Partial use of a period — for example cancelling part-way through a month.
• Third-party charges we pass through or that you pay directly, such as WhatsApp or Meta conversation fees.
• One-off onboarding or setup work once it has been delivered.

Where you have signed a Master Services Agreement, the refund and credit terms in that agreement take precedence over this page.

Email hello@retailcommerceai.com with the subject Refund request, from the address on your account. Tell us the charge date, the amount, and the reason. We aim to respond within two business days.

Approved refunds are returned to the original payment method. Once approved, we process the refund within 5–10 business days; how quickly it appears after that depends on your bank or card provider.

Nothing in this policy limits any refund or cancellation right you have under the mandatory consumer-protection law that applies to you.

Not sure whether a charge qualifies? Email hello@retailcommerceai.com or call us on +971 54 575 0708 and we will look into it.