Turn Customer Conversations into Ecommerce Sales
Retail Commerce AI helps ecommerce brands automate sales and support across WhatsApp, website chat, Instagram, Messenger, Telegram, LINE, SMS, and other chat channels — with product recommendations, policy replies, and human handoff.
Helping brands turn conversations into sales
Every channel in. Every intent resolved out.
Customers ask in their own words, on whatever channel they already use. The engine ingests the message, normalizes it, classifies the intent, and routes it to the right outcome — in English or Arabic.
Missed Sales
Slow replies on WhatsApp often mean lost purchase intent and abandoned opportunities.
Support Overload
Teams repeatedly answer the same delivery, offer, product, and policy questions.
Modern Customer Demand
Customers expect instant, always-on responses across languages and devices.
Start with WhatsApp. Expand to Every Customer Chat Channel.
Retail Commerce AI is built around a channel-adapter approach. Any chat platform that supports webhook or API messaging can be connected to the same AI sales and support engine.
Launch first on WhatsApp for customer inquiries, product recommendations, support, and handoff.
Website Live Chat
Add AI sales and support directly on your ecommerce website or landing pages.
Instagram DM
Support product inquiries and customer conversations from social commerce channels.
Facebook Messenger
Automate common questions and route sales conversations from Messenger.
Telegram
Connect Telegram bot messages into the same AI commerce engine.
LINE, SMS & More
Expand to other webhook or API-enabled chat channels depending on your market.
Built for Ecommerce Categories Where Conversations Drive Sales
Retail Commerce AI is designed for brands that receive product questions, support requests, offer inquiries, and buying intent through chat every day.
Perfume & Beauty
Recommend fragrances, beauty products, gift sets, offers, and premium collections based on customer needs.
Fashion & Apparel
Help customers find styles, sizes, categories, offers, and product links through chat.
Gifts & Lifestyle
Guide customers toward gift ideas by occasion, budget, recipient, and availability.
Grocery & Quick Commerce
Handle product availability, delivery questions, offers, and repeat customer inquiries.
Electronics & Accessories
Answer product questions, compare options, explain specs, and direct customers to the right product.
Retail & D2C Brands
Support online stores, retail chains, marketplaces, and D2C brands with AI-powered customer conversations.
Built for Ecommerce Brands that Sell Across Chat Channels
More than a chatbot — Retail Commerce AI acts as a commerce-aware sales and support assistant across WhatsApp, website chat, social DMs, and other webhook-enabled channels.
Product Recommendations
Suggest products by budget, category, occasion, and buying intent — powered by your live catalog.
Omnichannel AI Support
Answer customer questions instantly across WhatsApp, website chat, social DMs, and connected channels.
Arabic + English
Serve multilingual GCC customers with localized replies tailored to your brand tone.
Human Handoff
Detect when a customer needs a person and pass the conversation to your team smoothly.
Catalog Connected
Work from product feeds, prices, stock, and links so every reply reflects what's actually available.
Monthly Optimization
Track inquiries, top searches, and support load, and tune the assistant every month.
Not a Generic FAQ Bot. Commerce-Aware.
Most chatbots reply from a script. Retail Commerce AI understands your products, prices, offers, and what a shopper is actually trying to do.
Knows your products
A generic bot answers from a script. This one works from your catalog — products, prices, and stock — so replies match what you actually sell.
Handles offers & pricing
It fields the questions that drive purchases: live offers, delivery charges, and whether something fits the customer's budget.
Reads buying intent
It recognizes a ready-to-buy shopper and moves them from question to recommendation to next step — not a dead-end FAQ reply.
Sells and supports at once
One thread recommends, resolves, and escalates to a human when it matters — no switching bots, tools, or channels.
Automate the Conversations Your Team Handles Every Day
From product discovery to support questions and order updates, Retail Commerce AI helps ecommerce brands automate repetitive customer conversations across connected chat channels.
Order & Delivery Status
Let customers check order progress, delivery updates, and tracking when connected to your ecommerce or logistics system.
Offers & Promotions
Answer questions about active offers, sale links, coupon codes, and campaign-specific promotions.
Delivery & Return Policy
Reply instantly to delivery charges, shipping timelines, return and exchange rules, and service availability.
Store Locator & Contact
Share store locator links, branch details, support contacts, and region-specific information.
Payment & COD
Answer common questions about payment methods, cash on delivery, online payment, and checkout.
Human Agent Requests
Detect when a customer needs personal help and route the conversation to your support team.
Priced to fit how you actually sell
Every brand handles conversations differently — your channels, your catalog, your volume, your team. So we don't box you into a tier. Tell us how your customers reach you today and where you're losing time or sales, and we'll design an automation plan built for your margins, not a generic package.
- A setup shaped around your channels and catalog
- Pricing matched to your volume and goals
- A clear view of the ROI before you commit
Setup fees, WhatsApp/API charges, AI usage, hosting, and custom integrations may be billed separately depending on client requirements.
Start by testing our Live Chat demo. The same AI commerce engine can later be connected to WhatsApp chat, Instagram, Messenger, Telegram, LINE, SMS, and other supported chat channels.
Experience how the AI responds to product inquiries, recommendations, delivery questions, offers, and human support requests.
Questions to try:
- • Suggest perfumes below AED 200
- • Any offer today?
- • What are your delivery charges?
- • Where is your store?
- • I want to talk to a human agent
Frequently Asked Questions
Everything you need to know before launching your AI WhatsApp assistant.
Turn Customer Chats into Sales, Support, and Automation
Start with one chat channel, automate repetitive customer conversations, recommend products, answer support questions, and scale into omnichannel AI commerce automation.
Ready to automate your ecommerce chat support?
Share your details and we’ll contact you to understand your business, product catalog, preferred chat channels, support process, and automation goals.
✓ WhatsApp, website chat, and social DM automation
✓ Product recommendation automation
✓ Delivery, offer, and FAQ replies
✓ Human agent handoff flow
✓ Monthly optimization and reporting
Prefer email?
hello@retailcommerceai.com